Shipping policy

Shipping Policy

Processing times

As many of our products are personalised and engraved to order, please allow 1–3 working days for your order to be prepared before dispatch.

During particularly busy periods, such as Christmas, processing times may occasionally be longer. If we anticipate a significant delay with your order, we will contact you.

UK delivery

UK orders are normally sent using a Royal Mail Tracked 48 service.

Once your order has been dispatched, you will receive tracking information where available. Delivery times provided by the carrier are estimates and may occasionally be affected by circumstances outside our control.

Please note that our 1–3 working day processing time is separate from the delivery time.

Delivery address

Please check your delivery address carefully when placing your order. If you notice an error, contact us as soon as possible at loveetchally@gmail.com.

If your order has not yet been dispatched, we will do our best to update the address. Unfortunately, once an order has been dispatched, we may not be able to change or redirect it.

Delayed or missing orders

If your tracking has not updated or your parcel has not arrived within the expected timeframe, please contact us at loveetchally@gmail.com and we will help investigate the delivery.

Please don't worry if a parcel is slightly later than the estimated delivery date, as carrier delays can occasionally occur.

Damaged parcels

If your order arrives damaged, please contact us as soon as possible and include photographs of the item and packaging where possible. We will work with you to resolve the issue.

Questions about your delivery

If you have any questions about the delivery of your order, please contact us at loveetchally@gmail.com.