Frequently Asked Questions
Ordering & Personalisation
How do I personalise my item?
Personalisation options are shown on each product page. Depending on the item, you may be able to add names, dates, messages, handwriting, photographs or other special details. Please enter your personalisation carefully before adding the item to your basket.
Can you engrave handwriting or drawings?
Yes. Selected products can be engraved using your own handwriting, signatures or simple drawings. Upload a clear photograph or scan using the upload option on the product page. For the best results, use a clear image with good contrast.
Can you engrave photographs?
Yes. Photo engraving is available on selected jewellery and gifts. Clear, well-lit photographs generally produce the best engraving results. We may make adjustments to your image to make it more suitable for engraving.
Will my engraving look exactly like the preview?
Any previews or product photographs are intended as a guide. The exact appearance, positioning and size of engraving may vary slightly depending on the item, wording and image supplied.
Orders
Can I change my personalisation after ordering?
Please contact us as soon as possible at loveetchally@gmail.com. If we have not started making or engraving your order, we will do our best to make the change. Once personalisation has begun, changes may not be possible.
Can I cancel a personalised order?
Because personalised and made-to-order products are created specifically for you, cancellation may not be possible once work has begun. Please contact us as quickly as possible if you need to make a change or cancel an order.
What if I make a spelling mistake?
Please check all names, dates and wording carefully before placing your order. Items will normally be engraved using the information supplied with your order, including spelling and capitalisation.
Processing & Delivery
How long does my order take to make?
Our usual processing time is 1–3 working days. During particularly busy periods, personalised orders may take a little longer.
How will my order be sent?
UK orders are sent using Royal Mail Tracked 48. Tracking information will be provided once your order has been dispatched.
Does Royal Mail Tracked 48 mean my order will arrive within 48 hours of ordering?
No. Our 1–3 working day processing time applies before dispatch. Royal Mail Tracked 48 is the delivery service used after your order has been completed and dispatched.
Jewellery & Product Care
How should I care for my jewellery?
Avoid exposing your jewellery to water, perfume, lotions, hairspray, cleaning products and other chemicals wherever possible. We recommend removing jewellery before showering, swimming, exercising and sleeping.
Please see our Jewellery Care page for full care instructions.
Will gold or rose gold jewellery change colour?
Some gold and rose gold coloured jewellery has a plated or coated finish. This finish can naturally wear over time, particularly when exposed to water, perfume, cosmetics and chemicals. Following our jewellery care instructions will help prolong its appearance.
Problems With Your Order
What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible at loveetchally@gmail.com with your order number and photographs showing the problem. We will review the issue and help put it right.
What if my parcel hasn't arrived?
Please check the Royal Mail tracking information supplied with your dispatch confirmation first. If you are concerned about your delivery, contact us at loveetchally@gmail.com and we will help investigate.
Still Need Help?
If you can't find the answer you're looking for, please use our Contact Us page or email loveetchally@gmail.com and we'll be happy to help.